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FAQ

BogartCasino Live Casino and Virtual Casino

Frequently Asked Questions

How old do I have to be to use your online gambling services?

You must be at least 18 years of age or older or legal (depending on the age of majority) in your jurisdiction to use our services.

How do I open a casino account with Bogart Casino?

You may open your Bogart Casino account either online, or over the phone by calling toll free 1-888-740-1896 and our courteous customer service staff will be happy to assist you. You may choose your own password, but your pin will be given to you. It just takes minutes.

Is there a minimum amount required to place a wager?

The minimum online wager is $5.00.

I have forgotten my username and password, how can I recover them?

Please contact our customer service department either to our toll free 1-888-740-1896 or via our live chat service. We will not send password information via email for security reasons.

How do I deposit money in my Bogart Casino account?

Bogart Casino offers a wide variety of methods to deposit funds into your online gambling account. For a complete listing and description of deposit methods, please see our Banking section.

What are the currencies that Bogart Casino accepts?

Wager with Bogart Casino in US Dollars.

Is my personal information secure?

Bogart Casino strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available. Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.

Account Security: Bogart Casino keeps records available upon request for every transaction and bet made maximum period of 90 days. Any and all information requests may be sent to support@bogartcasino.ag

Member Information: Bogart Casino collects no personal information that does not pertain to the purpose of providing service to our members. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by our members, including addresses, email, and phone numbers.

Are there any restrictions to play online with Bogart Casino?

Bogart Casino is fully licensed by the Government of Costa Rica to accept wagers over the internet. To determine the legality of online gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.

If the client has no e-mail or the e-mail address on file is no longer valid, the member's password will be pulled until the client contacts us. If the play warrants immediate contact, management will attempt to reach the client by telephone.

Any attempts to take advantage of an obvious error will not be accepted.

Do I have to pay taxes on my winnings?

Bogart Casino does not, and will not, provide any details regarding your Bogart Casino account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

I am having difficulties with my casino account. What should I do?

Contact our customer service department at your earliest convenience either via email at support@bogartcasino.ag, to our toll free number 1-888-740-1896 or via our live chat service. E-mails will be answered within 24 hours.